AMAZING AFTER CARE
Strong relationships are the foundation of ICON INTERIORS. Customer satisfaction is gained by timely, effective & on budget project results with exceptional follow-up service. Every client becomes part of the ICON family, with your business growth & further company success following your workplace transformation being of utmost importance to us. After 16 years of client satisfaction referrals & repeat business tell the story. If you have a question – day or night – we are on call to answer!
The Future Safety Net
ICON INTERIORS is built on really strong relationships going back many years, with some clients coming back for their 2nd, 3rd, 4th, & 5th office transformations. The record setter of refurbishing workplaces for the same client is 23 offices. Every client becomes part of the ICON family, with their further company success after the workplace transformation being of utmost importance to us. Amazing after care is close to Team ICON’s heart, & we are available to assist even years down the track. Resolving problems that pop up, we have helped clients 10 years later. One client had building power failure, we stepped them through the applications to resolve. Our genuine care contributes to why we have repeat & referral business. Strong business relationships & partners for life. Clients come back 15 years later, we take them on the (improved) journey again. Our favourite referral - a prospective client asked for a past client to speak with & they were closest in distance to Cargills Accounting, Essendon. After seeing our workmanship & speaking to Cargills the prospective client came back - asking “where do we sign”. Cargills had told our new client about their experience, where 10 years later the apartment above them flooded, leaking into & ruining their Boardroom ceiling tiles. The insurance company replaced them – with mismatching tiles. Cargills relayed to the new client that when ICON found out about the non matching ceiling trauma, ICON sent a small team with new ceiling tiles to match the original ceiling, repaired it & brought it back to life again. This was 10 years later, at no charge - just to maintain the integrity of the Fitout. Our valued clients love & trust that we will be there for them many years later. Amazing after care is what our entire team are committed to. This is why we have long term trade partners & manufacturing alliances - everyone within the whole process is committed to long-term care.
ICON INTERIORS SPECIALISE IN INTERIOR DESIGN AND CONSTRUCTION FOR OFFICE FITOUTS & MEDICAL CLINICS.
Creating amazing environments within your budget requires a clear understanding of all the elements of design, manufacturing and construction.